There are three types of credits you may receive when you experience issues with your vacation: Future Travel Credit, Customer Care Credit and Air Credit. Before you start re-planning your vacation, take some time to review what options you have with each credit type and how they can be redeemed. Keep in mind that your rebooked vacation does not have to be identical to the original reservation; you can pick a new destination or hotel. However, if you have an airline credit indicated in your credit notification, you may have to keep the same airline provider, depending on your original ticket types and original airline’s policies.
Future Travel Credit (FTC) is issued when a booked vacation is cancelled. FTC is nonrefundable, nontransferable and not redeemable for cash. FTC will be issued in the names of each passenger on the original reservation, for set travel periods. Check details for more information.
Customer Care Credit is valid on vacation packages or activities purchased through MyWindTravel. Customer Care Credit expires one year from issue date and is nonrefundable, nontransferable and not replaceable if lost, stolen or destroyed. Customer Care Credit is VOID if altered or obtained fraudulently.
The processing of Air Credit varies by airline. If your vacation package included flights, you may have a credit with your airline for the cost of those flights. Air Credit may be redeemed directly with the airline or through MyWindTravel on your next booking.
We can get you on an African safari or to a Rave in Budapest. No matter the size or complexity. We have you covered.
